Careers - Deliv

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We’re headquartered in Menlo Park and backed by some of Silicon Valley’s leading venture capital firms. We’re a team of passionate startup veterans, and we’re looking to expand.

Current Openings:

Engagement Manager

About Deliv

Join us in disrupting logistics and setting the new standard for last mile delivery, a multibillion dollar market. We are a B2B service, behind the scenes of 4000+ national omni channel retailers, ecommerce players and businesses (i.e. Macy’s, Best Buy, Walgreens, Kohl’s, PetSmart, Plated, Google Shopping Express), transforming how goods move around a city.  Deliv has raised $40 million, including our recent $28M B-round in 2016, and is backed by global logistics leader United Parcel Service, leading Venture Capital investors including Upfront Ventures and RPM Ventures, and national’s top REIT (mall operator) investors.

This is an amazing opportunity to come into a startup that is making local same day delivery ubiquitous and affordable. We’re looking for talented individuals who want to break existing rules and create the future of logistics.

 

ABOUT THE OPPORTUNITY

Deliv is seeking a top performing engagement manager to join our high achieving customer success team, targeting the nation’s leading retail and eCommerce companies in the U.S. In this role, you will lead all aspects of implementations, ensuring that projects meet established time, cost, business and technical objectives as well as drive reference rich relationships.

This role requires a high degree of cross functional interaction with both Deliv and customer organizations. You will interact with executives, engineering and operations groups within the Deliv organization as well as at all levels from store operations, project management and C-Level executives within the largest retailer enterprises across the country. You will need to gain in-depth understanding of each customer’s challenges and opportunities as it relates to offering a successful Same Day Delivery service offering.

Location of candidate is flexible and reports to the Director of Customer Success.

 

WHAT YOU’LL DO 

  • Understand our customers’ requirements for business success to design and drive a successful implementation from both a technical and operations perspective
  • Build long lasting relationships and drive profitable engagements starting from the concept phase through the complete lifecycle of the partnership
  • Drive best practices with the customer to ensure the implementation properly promotes Same Day Delivery and maximizes potential adoption of the service
  • Steer the direction of the user experience on the customer’s e-commerce website that provides the most intuitive path for a customer to choose Same Day Delivery via Deliv
  • Steer the technical integration with a customer’s enterprise system (E-Commerce, Order Management, etc.)
  • Configure customer’s operational dependencies within the Deliv application
  • Design and execute of test plans and mock go live to ensure readiness for go live
  • Debug technical issues that may arise during the project
  • Conduct project progress reviews with client and account team personnel, providing contingency and facilitate problem resolution plans as required
  • Coordinate and conduct customer training for both corporate teams and store associates to ensure a successful omni-channel rollout of Same Day Delivery
  • Develop and manage the project’s change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results
  • Work closely with the customer to report on hours spent, deliverables and project billing

 

WHAT YOU’LL NEED

  • Minimum of 5+ years of experience in the implementation of Enterprise projects (or equivalent)
  • Consulting experience with F500 enterprises across all levels including C-level executives
  • Demonstrated project management experience from a leading enterprise software, logistics or consultancy organization
  • Extraordinary organization skills and the ability to multi task and continuously assess importance versus urgencies within a fast-paced team environment
  • Experience developing standardized project implementation programs as well as experience with standard project tools and templates
  • Ability to generate insightful reports/analyze data through reporting tools. SQL experience is a plus.
  • Capable of operating at a high-performance level without significant oversight from management and being resourceful about acquiring necessary knowledge on their own
  • Ability to manage individuals and teams through influence
  • Exceptional oral and written communication skills, negotiation skills & executive presence: confidence and poise in presenting to management
  • Extraordinary focus on details, accuracy and quality
  • Strong personal initiative, excellent judgment and sense of humor
  • Willingness to get in and do the work. No task is too small
  • Unwavering personal integrity
  • 4 Year College degree or equivalent
  • You must be legally authorized to work in the United States

 

PLUSES

  • Experience working with large, omni-channel retail and etailer clients
  • Implementation experience of buy online, pick up in store or ship from store solutions
  • Experience working with Enterprise solutions such as IBM Sterling Order Management, Websphere Commerce, Manhattan Associates DOM solution, Demandware, Oracle ATG
  • A history of being the early leader in startups who have gone on to be large successes
  • Understanding of crowdsourced business models and last mile logistics market is a plus

 

BENEFITS & PERKS

  • Competitive Salary
  • Equity in fast growing, early stage startup
  • 401k plan
  • Health, Vision, and Dental Insurance
  • 10 Paid Holidays
  • Unlimited vacation policy – work hard take time when you need it
  • Disrupt traditional logistics – be a part of the team creating the future of delivery and making same-day delivery ubiquitous

Apply Now

Operations Success Representative - Roswell, GA

Deliv, a next-generation logistics startup, is seeking motivated individuals to join our recently expanded location in Roswell, Georgia to work in parallel with our Operations team based in Menlo Park, California.

Deliv works directly with independently-contracted delivery specialists to provide same-day pickup and delivery for omnichannel retailers and small businesses in 17 US cities. We recently raised a $28 million B-round with participation by a new investor, the UPS Strategic Enterprise Fund.

You will work in the trenches of a start up as a member of the close-knit group that drives the company’s core activity - Delivery Operations. Are you a smart and resourceful self-starter who thrives in a fast-paced environment, and isn’t afraid of tackling one task, then the next, then thinks, “What else can I do to help out?”

About The Job
● Set the conditions for our drivers to meet our delivery promise and customer expectations
● Utilize the routing algorithm to route batches of orders to delivery specialists and maintain situational
awareness of their delivery performance
● Act as the primary point of contact for delivery specialists, retail clients and shoppers
● Receive, triage and respond to phone calls and emails from all of the above parties
● Support company development and growth, create new processes, develop and refine SOPs
● Work closely with internal teams to drive product enhancements

About You
● You have operations or customer service experience
● You have leadership experience or the aptitude and desire to develop into a team leader
● You are friendly, positive and your integrity is unquestionable
● Strong collaboration, communication, and interpersonal skills
● You have the confidence to move quickly and decisively in in a fast-changing environment, without micromanagement
● You are diligent and committed to
getting the job done, and always knocking it out of the park
● You are organized, proficient multitasker, and have a knack for solving ambiguous
problems
● You are flexible and ready for a challenge at a moment’s notice. You know that startups
change at the drop of a hat, but you’re excited to evolve professionally and learn everyday
● Strong proficiency with MS Office and/or Google Docs
● You are willing to work weekends and/or evenings
● BA/BS degree or equivalent experience

What’s Life Like at Deliv?
We’re a lean start up in growth mode! Our team is scrappy, creative and resourceful with a can-do attitude. We need someone who can jump in and make things happen. Strong team environment with shared and individual targets and metrics. If you love ‘figuring it out’ and ‘making it work’ – you’ll fit right in!
● Working with a fantastic team in a positive working environment
● Full time employees receive: Health, dental and vision coverage along with a 401k plan
● Free gym membership at office complex

Please attach a cover letter (there's a field on the application form) including the following:

● Why you are interested in working with Deliv
● Why you are the rock star we are looking for
● Salary expectations


Apply Now

Enterprise Software Sales

ABOUT THE OPPORTUNITY <CANDIDATE CAN BE ANYWHERE IN THE US>

Deliv is seeking a top enterprise sales performer to join our high achieving team, targeting the nation’s leading retail and eCommerce companies in the U.S. In this role, you will lead all aspects of deal execution, including researching, qualifying, sourcing, screening, defining deal structure, as well as working closely with Deliv teams to execute profitable deals. This role requires a high degree of cross functional interaction at the executive level across finance, legal, operations, logistics, marketing, sales and driver community groups within Deliv.

Location of candidate is flexible and reports to the VP Sales.

WHAT YOU’LL DO 

  • Drive profitable revenue generation for Deliv through focused prospecting, qualifying and closing new business.
  • Wear multiple hats: sales strategy, lead generation, and account manager
  • Manage through the entire sales life cycle process
  • Develop customer account strategies and tactical penetration plans to win new business as well as expand existing business.
  • Drive critical business discussions in the C-suite and forge lasting and meaningful relationships with our customers to execute and manage contracts, resolve customer issues and coordinate successful sales activities.
  • Execute in short term sprints while maintaining a vision for long term sustained success

WHAT YOU’LL NEED

  • Minimum of 5+ years of B2B complex sales and account management experience with sound knowledge of supply chain, order management, ecommerce enterprise and/or SaaS solutions
  • Proven track record of growing a customer base and consistently exceeding revenue targets and company goals
  • Ability to provide immediate impact through previously established network of C-suite and executive level business contacts within the nation’s top national retailers and etailers.
  • Ability to frame Deliv’s unique selling proposition and respond to RFP’s, as well as maintain knowledge about primary competitors’ products, services, and pricing.
  • Capable of operating at a high-performance level without significant oversight from management and being resourceful about acquiring necessary knowledge on their own.
  • Have a competitive edge and thrive in a fast-paced team environment.
  • Exceptional oral and written communication skills, negotiation skills & executive presence: confidence and poise in presenting to executive management.
  • Extraordinary focus on details, accuracy and quality.
  • Strong personal initiative, excellent judgment and sense of humor.
  • Willingness to get in and do the work. No task is too small.
  • Unwavering personal integrity.
  • 4 Year College degree or equivalent.
  • Ability to travel domestically, up to 50% of the time.
  • You must be legally authorized to work in the United States.
  • A history of being the early sales leader in startups who have gone on to be large successes is a plus.
  • Understanding of crowdsourced business models and last mile logistics market is a plus.

BENEFITS & PERKS

  • Competitive Salary
  • Equity in fast growing, early stage startup
  • 401k plan
  • Health, Vision, and Dental Insurance
  • 10 Paid Holidays
  • Unlimited vacation policy – work hard take time when you need it
  • Disrupt traditional logistics – be a part of the team creating the future of delivery and making same-day delivery ubiquitous

Apply Now

Mobile Engineer (Android, iOS)

Deliv

Join us in disrupting logistics and setting the new standard for last mile delivery, a multibillion dollar market. We are a b2b service, behind the scenes of 4000+ national omni-channel retailers, e-commerce players and businesses (i.e. Best Buy, Walgreens, Kohl’s, Williams-Sonoma, Google Shopping Express), transforming how goods move around a city.  Deliv has raised $40 million, including our recent $28M B-round, and is backed by global logistics leader UPS, leading Venture Capital investors including Upfront Ventures and RPM Ventures, and the nation’s top REIT investors.

We're looking for talented individuals to help us empower our driver partners through intuitive mobile experiences, provide robust APIs to make integrating with us painless, ensure service levels and cost efficiency with our real-time routing system, and more!

About The Opportunity

Deliv is seeking an awesome mobile developer to expand our team of eight “full-stack” engineers (2 of whom spend more time in mobile with you). The role will have you doing Android and iOS development with some occasional Ruby on Rails backend/API work, so you should be strong at one, decent at another, and willing/interested to learn in the third. 

We have a culture of “move fast, and try not to break too many things”. We’re looking to fill this position from our Menlo Park headquarters.

What You'll Do

  • Develop new features for our iOS/Android native apps (Objective-C, and Java).  
  • Feel strongly about moving to swift? Bring it. We’re open to all good ideas and passion.
  • Back up features with corresponding tests (we like tests, on all the platforms!).
  • Help make sure our mobile applications are fast, reliable, and easy to use.
  • Improve our mobile codebases with refactoring, cleanup, and good ideas.  
  • Work with our operations and product teams to plan what we build.
  • Help guide architecture, implementation, and engineering process.

You Are

Your experience may span one year or quite a few, but you're proficient with technologies and you're excited to learn.

  • Ready to shake things up in a stodgy mature industry, using some very cool technology.
  • A passion for e-commerce, crowd-sourcing, and/or mobile development.
  • Fascinated by geolocation data, vehicle routing problems, traveling salesman problems, or figuring out how do we get that driver from here to there efficiently.
  • A real teammate. Culture is critical here. We’ve all got a million things to do, but you’re happy to chip in wherever you can to help your teammates out when they’re underwater.
  • Someone that can roll with it. As a small startup, things get shuffled, priorities change. You understand that. It’s an adventure.
  • Someone who recognizes the art of engineering. We like writing tests, CI, and love code quality metrics. Code reviews are awesome, and you’re always looking forward to learning something new. Engineering brown bags? Pick your topic.
  • Someone who’s comfortable working quickly, with lots of iterations, and shipping often.

What You'll Need

  • One or more year(s) of experience building production Android and/or iOS native apps (objective-c, android).
  • Knowing the corresponding view lifecycles for both platforms.
  • Experience with REST APIs—you should know the REST basics inside and out.
  • Familiar with the git workflow.

Bonus Points

  • You actually like auto-layout.
  • Open-source projects on github.
  • Experience with location-based applications.

Benefits and Perks:

  • Competitive Salary
  • Equity in fast growing, early stage startup
  • 401k plan
  • Health, Vision, and Dental Insurance
  • 10 Paid Holidays
  • Unlimited Vacation Policy – Work hard take time when you need it
  • Disrupt traditional logistics – be a part of the team building the future of delivery and making same-day delivery ubiquitous.
  • Central Peninsula location with easy access to 101.

 


Apply Now

Full-stack Rails Engineer (Menlo Park, Atlanta, Grand Rapids)

Deliv

Join us in disrupting logistics and setting the new standard for last mile delivery, a multibillion dollar market. We are a b2b service, behind the scenes of 4000+ national omni-channel retailers, e-commerce players and businesses (i.e. Best Buy, Walgreens, Kohl’s, Williams-Sonoma, Google Shopping Express), transforming how goods move around a city.  Deliv has raised $40 million, including our recent $28M B-round, and is backed by global logistics leader UPS, leading Venture Capital investors including Upfront Ventures and RPM Ventures, and the nation’s top REIT investors.

We're looking for talented individuals to help us empower our driver partners through intuitive mobile experiences, provide robust APIs to make integrating with us painless, ensure service levels and cost efficiency with our real-time routing system, and more!

About The Opportunity

Deliv is seeking multiple full-stack engineers to expand our team of eight software developers. The role will involve back-end, front-end and some mobile work, so you should be strong at one, decent at another, and willing/interested to learn in the third. We have a culture of “move fast, and try not to break too many things”.

We’re looking to fill this position from either our Menlo Park, CA headquarters, or from either of our smaller offices in Atlanta (Roswell, GA) or Grand Rapids (Holland, MI).

What You'll Do

  • Develop new features across our full stack (Rails, React, Python) and our iOS/Android apps (Objective-C, and Java).  
  • Back up features with corresponding tests (we like tests, on all the platforms!).
  • Design, build and scale our web and mobile applications to be fast and reliable.
  • Participate in discussions with operations and product for planning what gets built.
  • Have a voice on architecture, implementation, and engineering process.

You Are

Your experience may span one year or multiple decades, but you are a true “full-stack” engineer. React or mobile may be new to you, but you're proficient with similar technologies and you're excited to learn.

  • Ready to shake things up in a stodgy mature industry, using some very cool technology.
  • A passion for e-commerce, crowd-sourcing, and/or RESTful APIs.
  • Fascinated by geolocation data, vehicle routing problems, traveling salesman problems, or figuring out how do we get that delivery from here to there efficiently.
  • A real teammate. Culture is critical here. We’ve all got a million things to do, but you’re happy to chip in wherever you can to help your teammates out when they’re underwater.
  • Someone who recognizes the art of engineering. We like writing tests, CI, and love code quality metrics. Code reviews are awesome, and you’re always looking forward to learning something new.
  • Someone who’s comfortable working quickly, with lots of iterations, and shipping often.

What You'll Need

  • One or more years experience building production web applications with Rails.
  • Experience with REST APIs—you should know the REST basics inside and out.
  • Familiar with the git workflow.

Bonus Points

  • Experience building native IOS or Android applications. Personal projects count.
  • Devops skills using Amazon AWS services.
  • Experience scaling a Ruby on Rails platform to handle high volume.
  • Proficient in SQL, NoSQL (and know when is the right time for which), as well as other data stores (redis, memcached, etc).
  • Open-source projects on github.
  • Experience with location-based applications.
  • Experience with R or machine learning.

Benefits and Perks:

  • Competitive Salary
  • Equity in fast growing, early stage startup
  • 401k plan
  • Health, Vision, and Dental Insurance
  • 10 Paid Holidays
  • Unlimited Vacation Policy – Work hard, take time when you need it
  • Central Peninsula location with easy access to 101.

Apply Now

DON’T SEE A POSITION THAT FITS YOUR AREA OF EXPERTISE? WE’RE ALWAYS LOOKING FOR TALENTED INDIVIDUALS. GET IN TOUCH WITH US.

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