YOUR BRAND. YOUR STORE. YOUR CHECKOUT. YOUR CUSTOMERS.
YOUR SITE, BETTER OPTIONS
With Deliv, the customer gets a new same-day delivery option on your checkout page.
For example, a customer may find the following shipping options:
Which Would You Choose?
The same-day delivery option. Obviously so will your customers.
With same-day shipping at the price of standard shipping, why wouldn’t your customer choose the fastest, most flexible and cheapest delivery option?
ADD VALUE, CHOICE, AND CONVENIENCE
ENHANCED CUSTOMER SERVICE
A NEW QUESTION AT CHECKOUT, "WANT THIS DELIVERED TODAY?"
A new concept: At participating malls, customers can collect all of their purchases from a day of shopping, in one convenient pick up spot for free, or have it delivered at home for $5 from a participating partner mall. You own your customer relationship. We Deliv.
Deliv helps customers who have:
- Heavy items: Save their backs.
- Toddlers or strollers: Save them the stress of juggling purchases too.
- A movie to catch? Or are they getting around by bike or bus? Free up their hands.
The Result: Customer Delight. Obviously
You own your Customer Relationship, we Deliv.
With Deliv, same day delivery is part of the retailer’s native shopping process, strengthening their direct relationship with the customer. Participation in same day delivery gives retailers the opportunity to take full advantage of their brick and mortar stores in a way that provides a true omni channel experience.
Deliv handles every aspect of the delivery, closing the last mile gap between you and your customers with precision and care. We do the legwork. You get all the benefits of the added customer delight: increased sales and loyalty to name just two.
Deliv manages the details, from analysis and reporting (Retailer Dashboard), to service delivery (driver recruitment, capacity planning, customer ratings of drivers, and driver payments). Deliv takes care of all customer support, delivery quality control, and problem resolution.
Retailers only pay for deliveries they initiate.
NO UPFRONT COSTS. NO MINIMUMS. NO KIDDING.
In store, no integration is needed. Cashiers place delivery orders directly through a quick and easy web based form.
For online and mobile integration into your checkout, we’ve made it as simple and seamless as possible. Your IT team will appreciate that our API uses RESTful principles and resource oriented URLs for our web services integration.
Reliable drivers are near one of your stores at this (and every) moment.
They are customer service and sales focused members of the professional community where they deliver. Many are college educated. All are connected through Deliv, and are rigorously screened to ensure every delivery is made safely and with utmost care ensuring that the integrity of your brand is maintained at all times.
All of our drivers must earn our certification and pass a multi-tiered screening which includes:
- Detailed background checks
- Video interviews
- Driver's license, insurance and registration verification
- Driving history checks
- Proof of their dependable vehicle (pickup trucks, SUVs, sedans)
From the moment your merchandise is picked up by Deliv, until the time it is delivered, we’ve got you covered.
All of our drivers are required to carry state minimum auto liability insurance, and all are thoroughly screened. Every driver completes written and video questionnaires, undergoes national DMV and criminal background checks as well as successfully completes test deliveries before they come onboard.
Our insurance coverage is extensive and includes the following protection:
- Deliv auto liability and excess liability together provide coverage for death, personal injury and property damage up to a maximum liability of $5,000,000 per delivery
- Deliv cargo liability for damage, loss or theft of merchandise up to $100,000 per delivery
Customers are invited to rate their Deliv experiences, and specifically their drivers, online. Deliv only maintains driver partnerships with those drivers who have a consistent record of timeliness, reliability, and positive overall delivery feedback.
Deliv is accessing a group of great local people to bridge the last mile between you and your customers— offering customers unparalleled convenience and choice with safety, integrity and care.
This is the Deliv standard. It’s how we achieve our end goal: ultimate customer satisfaction.