1-800-FLOWERS.COM Teams with Deliv for Same-Day Delivery
World leading florist deliv-ers smiles with an enhanced delivery experience
Palo Alto, CA – April 7, 2014 – Deliv today announced it has been chosen as a same day delivery vendor for 1-800-FLOWERS.COM® and, its affiliated gourmet food brands, and their network of BloomNet florists across the U.S. commencing with a pilot in the San Francisco Bay Area. The relationship is part of 1-800-FLOWERS.COM®’s mission to continue to offer high quality products and consistent delivery services for both their florists and customers.
Using Deliv, 1-800-FLOWERS.COM® will enhance its same day delivery service in several ways including the use of Deliv’s proprietary technology for an upgraded delivery experience.
Deliv works directly with its retailers and partners to add the Deliv “same day delivery” option into their checkout process, whether it’s online, mobile or in retail stores. The direct relationship between the retailer and shopper is maintained, with no need to redirect retailer’s customers to a third party to transact and arrange same day delivery.
“1-800-FLOWERS.COM® is the latest iconic brand to entrust Deliv with the mission of ensuring its products are hand delivered to each and every customer with quality and care,” said Daphne Carmeli, CEO of Deliv. “1-800-FLOWERS.COM® is globally renowned so we are delighted to have been chosen as a same day delivery provider to extend and enhance its brand.”
“With flowers and gourmet food gifts, it’s about delivering smiles to our customers. We are excited to enhance our same day delivery services with a fast, reliable, game-changing delivery service and Deliv is a clear option for supplementing the quality and flexibility that our customers and florists have come to expect,” said Chris McCann, President of 1-800-FLOWERS.COM®.
Deliv drivers are customer service and sales focused professionals. They receive delivery tasks via GPS enabled smartphones. Each delivery may be rated by customers so the platform is able to prioritize the allocation of jobs to those with the highest ratings, ensuring a white glove consumer experience. Managing a community of these on-demand drivers across the country, the Deliv platform incorporates smart routing and full transparency including the ability for shoppers to watch their delivery on a map in real time from pick-up to their desired destination.
Deliv is a crowdsourced, same day delivery service that extends the reach of omnichannel retailers and helps them enhance their customer experience by giving customers the choice to receive their items whenever and wherever they want. Deliv allows retailers to offer their customers a same day delivery option as they shop from their website, mobile app or from their physical brick and mortar store. By simply adding the Deliv same day delivery option into their existing checkout process, the retailer preserves the customer shopping experience, fulfills orders from inventory from their local brick and mortar stores all while maintaining ownership and data from each customer transaction.
Deliv has partnered with nearly 100 national and regional retailers, as well as the nation’s four largest mall operators, who manage nearly 800 malls across the country. Deliv is headquartered in Palo Alto, California, and is backed by some of Silicon Valley’s leading venture capital firms. For more information, visit www.deliv.co.