Privacy Policy - Deliv

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Privacy Policy

Deliv Driver Privacy Policy

Deliv allows people using our technology and services to have merchandise purchased from participating retailers to be delivered directly to a person’s doorstep. Deliv knows that the independent contractors who user our mobile app, website and other technology care about how their personal information can be used and shared, and Deliv takes privacy seriously. Please read the following to learn more about our driver privacy policy. By using the Deliv mobile app, website or entering into the Deliv Independent Contractor Agreement, you are accepting the practices outlined in this privacy policy (“Privacy Policy”). This Privacy Policy covers Deliv’s treatment of personal information that Deliv may gather when you use the Deliv mobile app, our website, technology or other online services.

What Information Does Deliv Collect?

1.0 Information You Provide to Us.

a)  You may submit a preferred phone number.

b)  You may indicate your current availability to drive.

c)  Task Completion Information. You may indicate when you have:

i. arrived at a particular location ii. picked up a package.

iii. dropped off a package.

iv. returned a package.

d)  Proof of task completion. This can take many forms:

i. a photograph of the fulfilled item.

ii. a signature obtained upon delivery.

iii. proof of scanning an installed barcode

e)  You may submit additional commentary along with the task completion events above, e.g. “Was asked to leave at side door”.

f)  You may report difficulties stemming from the delivery process, e.g. when a dropoff point is inaccessible to you.

g)  You may indicate whether you would like to extend your service time via specialized invites, sent to you by Deliv.

h)  You may indicate your driving availability on a daily and weekly basis, as per your Independent Contractor Agreement, via the Deliv Driver app.

i)  You may place a call to the Deliv support hotline.


2.0 Information Deliv May Collect When You Use The Deliv Mobile App.

a)  Your current location via GPS hardware

i. Used to track driver activity

ii. Optional, controlled by phone settings

b)  A unique device identifier

i. Used for push notification targeting

ii. Cannot opt out

c)  App stability and usage data.

i. Used for crash and usage reports

ii. Cannot opt out

d)  Device phone number

i. Used to update our records with your their latest contact information

ii. Optional, granted voluntary by accepting in­app

e)  Your current network provider
i. Used to analyze and diagnose systemic driver connectivity issues

ii. Cannot opt out

f)  Version number of the operating system and version number of the currently running Deliv Driver app you are running

i. Used to determine if driver has recommended app version

ii. Cannot opt out

g)  Records of push notifications being received, with the date/time of each

i. Used to determine push notification success

3.0 Sharing your Information.

3.1 Deliv Personnel. Deliv personnel and authorized consultants and/or contractors may have access to user information, but only if necessary in the normal course of Deliv business. In order to allow you to use our services at multiple participating retailers, we will store past delivery information to create a “profile” so that such information does not need to be entered each time you make: (a) a subsequent purchase from a participating merchant that you have previously purchased from; or (b) a purchase from a participating merchant that you have not purchased from before.

3.2 Participating Retailers and Third­Party Service Providers. We engage with participating retailers and other companies and individuals to perform functions using our technologies and services and/or on our behalf. Examples include hosting our website, fulfilling orders, delivering packages, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

3.3 Business Transfers. In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Deliv, or substantially all of its assets, were acquired, user information would be one of the assets that are transferred.

3.4 Lawful Disclosure. We reserve the right to disclose your information as required by law, regulation, ordinance, license or other governmental act. Subject to applicable laws, we may also provide information you if: (a) there is a complaint, dispute or conflict, including an accident, relating to you; (b) it is necessary to enforce the terms of the Deliv Independent Contractor Agreement; (c) it is necessary, in our sole discretion, to protect the safety, rights, property, security or safety of our employees, contractors or customers, our users, or others; and (d) needed to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which in our sole discretion, consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.

4.0 No Links to Other Sites and No Third­ party Advertisers

4.1 The Deliv website does not contain links to other sites that are not owned or controlled by us.

4.2 Deliv does not allow other companies to serve advertisements to the Deliv website.

5.0 Choice/Opt­out.

Except as may be noted in this Privacy Policy, Deliv will provide you the opportunity to “opt­out” of having your information used for certain purposes. We respect your privacy. Opting out of certain information may prevent you  from providing services as a Driver Specialist with Deliv because Deliv’s technology requires certain information to operate properly.

6.0 Changes in this Privacy Statement.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

7.0 Contact Us.
If you have any questions or suggestions regarding our Privacy Policy, please contact us at: